Security and Privacy
Security and Privacy
Security and Privacy
Updated 2/14/2023
Updated 2/14/2023
Zenie does not own your data, nor do we sell it to others or use it for advertising. It’s your data, period.
This policy applies to all information collected or submitted on Zenie’s website and our apps for iPhone and any other devices and platforms.
Zenie does not own your data, nor do we sell it to others or use it for advertising. It’s your data, period.
This policy applies to all information collected or submitted on Zenie’s website and our apps for iPhone and any other devices and platforms.
Sign in with Apple
Sign in with Apple
Sign-in with Apple is a private and secure way for you to log in with third-party services using your Apple ID. Sign in with Apple enforces two-factor authentication, which makes your Zenie experience even more secure. Note that Sign in with Apple does not give access to your Apple ID credentials or any data stored in iCloud. For more information, you can refer to Apple's documentation.
Sign-in with Apple is a private and secure way for you to log in with third-party services using your Apple ID. Sign in with Apple enforces two-factor authentication, which makes your Zenie experience even more secure. Note that Sign in with Apple does not give access to your Apple ID credentials or any data stored in iCloud. For more information, you can refer to Apple's documentation.
What does Zenie do with my Contacts data?
What does Zenie do with my Contacts data?
Zenie only references contacts to refer to birthdays and the names you reference in conversation. Those names are only saved to your account, and are never shared.
Zenie only references contacts to refer to birthdays and the names you reference in conversation. Those names are only saved to your account, and are never shared.
Technical information
Technical information
Email marketing
Email marketing
Zenie uses your account email for product features like daily and weekly summaries, product update newsletters, and one-off transactional notifications like subscription receipts and support issues. You can unsubscribe from newsletters and notifications at any time.
Zenie uses your account email for product features like daily and weekly summaries, product update newsletters, and one-off transactional notifications like subscription receipts and support issues. You can unsubscribe from newsletters and notifications at any time.
Ads and analytics
Ads and analytics
The Zenie iOS and Web apps collect various usage metrics, such as the percentage of users who use particular features or when users sign in, for the sole purpose of improving the app and proactively identifying errors/performance bottlenecks. This telemetry is limited to high-level product usage and never includes any sensitive contact data like notes or contact information. As Zenie grows in the coming months, we will begin to anonymize all telemetry data to further enhance the privacy of our members.
The Zenie iOS and Web apps collect various usage metrics, such as the percentage of users who use particular features or when users sign in, for the sole purpose of improving the app and proactively identifying errors/performance bottlenecks. This telemetry is limited to high-level product usage and never includes any sensitive contact data like notes or contact information. As Zenie grows in the coming months, we will begin to anonymize all telemetry data to further enhance the privacy of our members.
Information usage
Information usage
We use the information we collect to operate and improve our website, apps, and customer support.
We do not share personal information with outside parties except to the extent necessary to accomplish Zenie’s functionality.
We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.
In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.
We use the information we collect to operate and improve our website, apps, and customer support.
We do not share personal information with outside parties except to the extent necessary to accomplish Zenie’s functionality.
We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.
In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.
Information isolation
Information isolation
Contact information (i.e. an email address or telephone number) is only accessible to a user who explicitly added that information, either via one of the above integrations or manually. This information isolation is reinforced with software safeguards to ensure contact information has appropriate visibility.
Contact information (i.e. an email address or telephone number) is only accessible to a user who explicitly added that information, either via one of the above integrations or manually. This information isolation is reinforced with software safeguards to ensure contact information has appropriate visibility.
Passwords
Passwords
We implement a variety of security measures to help keep your information secure. Passwords are hashed, not stored, using industry-standard methods (currently the PBKDF2 algorithm with a SHA256 hash, a process recommended by NIST). All communication with the app and website requires HTTPS.
We implement a variety of security measures to help keep your information secure. Passwords are hashed, not stored, using industry-standard methods (currently the PBKDF2 algorithm with a SHA256 hash, a process recommended by NIST). All communication with the app and website requires HTTPS.
Other
Other
• If you enable notifications, we must store a token to send them. We never use notifications for marketing.
• We use cookies on the site and tokens in the app to keep you logged in. Our server software may also store basic technical information, such as your IP address, in temporary memory or logs.
• If you enable notifications, we must store a token to send them. We never use notifications for marketing.
• We use cookies on the site and tokens in the app to keep you logged in. Our server software may also store basic technical information, such as your IP address, in temporary memory or logs.
Use of Contact Data
Use of Contact Data
Zenie accesses your contact list only with your explicit permissions to identify birthdays and names mentioned in your interactions with the app. This data is used to personalize your experience and set reminders within the app. Contact data is temporarily cached on our secure servers and is not used for any other purposes. Detailed logs of when and how contact data is accessed are maintained for security purposes and compliance with our privacy policy.
Zenie accesses your contact list only with your explicit permissions to identify birthdays and names mentioned in your interactions with the app. This data is used to personalize your experience and set reminders within the app. Contact data is temporarily cached on our secure servers and is not used for any other purposes. Detailed logs of when and how contact data is accessed are maintained for security purposes and compliance with our privacy policy.
Security Vulnerability Disclosure
Security Vulnerability Disclosure
If you believe you have discovered a security or privacy vulnerability that affects Zenie’s software, please report it to us. We welcome reports from everyone, including security researchers, developers, and customers.
If you believe you have discovered a security or privacy vulnerability that affects Zenie’s software, please report it to us. We welcome reports from everyone, including security researchers, developers, and customers.
You can report a security or privacy vulnerability in several different ways:
Email us at hello@zenie.ai
In your message, please include:
The specific product and software version(s) which you believe are affected
A description of the behavior you observed as well as the behavior that you expected
A numbered list of steps required to reproduce the issue and a video demonstration, if the steps may be hard to follow
You’ll receive a reply from us to acknowledge that we received your report, and we’ll contact you if we need more information.
For the protection of our members, Zenie doesn’t disclose, discuss, or confirm security issues until our investigation is complete and any necessary updates are generally available.
You can report a security or privacy vulnerability in several different ways:
Email us at hello@zenie.ai
In your message, please include:
The specific product and software version(s) which you believe are affected
A description of the behavior you observed as well as the behavior that you expected
A numbered list of steps required to reproduce the issue and a video demonstration, if the steps may be hard to follow
You’ll receive a reply from us to acknowledge that we received your report, and we’ll contact you if we need more information.
For the protection of our members, Zenie doesn’t disclose, discuss, or confirm security issues until our investigation is complete and any necessary updates are generally available.
Accessing, changing, or deleting information
Accessing, changing, or deleting information
You may access or change your information or delete your account from the Zenie app or by emailing hello@zenie.ai.
Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.
Zenie may delete your information at any time and for any reason, such as technical needs, legal concerns, abuse prevention, removal of idle accounts, data loss, or any other reason.
You may access or change your information or delete your account from the Zenie app or by emailing hello@zenie.ai.
Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.
Zenie may delete your information at any time and for any reason, such as technical needs, legal concerns, abuse prevention, removal of idle accounts, data loss, or any other reason.
Compliance Information
Compliance Information
Third-party links and content
Third-party links and content
Zenie displays content from third-party social sites and APIs. These have their own independent privacy policies, and we have no responsibility or liability for their content or activities.
Zenie displays content from third-party social sites and APIs. These have their own independent privacy policies, and we have no responsibility or liability for their content or activities.
California Online Privacy Protection Act Compliance
California Online Privacy Protection Act Compliance
We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
Children’s Online Privacy Protection Act Compliance
We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Google API Services User Data Policy Compliance
Google API Services User Data Policy Compliance
Zenie’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.
Zenie’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.
Information for European Union Customers
Information for European Union Customers
By using Zenie and providing your information, you authorize us to collect, use, and store your information outside of the European Union.
By using Zenie and providing your information, you authorize us to collect, use, and store your information outside of the European Union.
International Transfers of Information
International Transfers of Information
Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.
Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.
Your Consent
Your Consent
By using our site or apps, you consent to our privacy policy.
By using our site or apps, you consent to our privacy policy.
Questions or Concerns
Questions or Concerns
If you have questions or concerns regarding these terms, privacy, or security, please contact us at hello@zenie.ai.
Zenie is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self, and any other medical emergencies. Zenie cannot and will not offer medical or clinical advice. Zenie does not replace or emulate a human therapist or doctor. Zenie can only suggest that users seek advanced or professional medical help. Please reach out to your country-specific suicide hotline in case of an emergency.
If you have questions or concerns regarding these terms, privacy, or security, please contact us at hello@zenie.ai.
Zenie is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self, and any other medical emergencies. Zenie cannot and will not offer medical or clinical advice. Zenie does not replace or emulate a human therapist or doctor. Zenie can only suggest that users seek advanced or professional medical help. Please reach out to your country-specific suicide hotline in case of an emergency.
Privacy Policy
Privacy Policy